Terms of service

2. Accounts and access

You need an account to use the service. You are responsible for the accuracy of your account details and for everything that happens under your account.

• Keep your credentials confidential and do not share a single login between people. We provide free client collaborator access precisely so you never need to.
• Enable two-factor authentication where your organisation's risk warrants it. It is available on every plan.
• Tell us promptly at support@projexio.org if you believe an account has been compromised.
• You are responsible for the acts and omissions of the users and collaborators you invite, including your clients.
• You must be at least 16 years old, and legally able to enter a contract, to hold an account.

Workspace administrators can manage roles, permissions and sharing. We act on the instructions of an administrator, so choose them deliberately.

3. Plans, trials and changes

New workspaces may begin with a 14-day free trial with full feature access and no payment card required. At the end of a trial the workspace becomes read-only unless a subscription starts. We may vary or withdraw trial availability, but not for a trial already in progress.

Paid plans are sold per team member. A team member is a user who can create or edit work. Client collaborators, who review, comment and approve, do not consume a paid seat and are unlimited on every plan.

• Upgrades take effect immediately and the difference is prorated against the remainder of your current period.
• Downgrades and cancellations take effect at the end of the current period. You keep the plan you paid for until then.
• Adding a seat mid-period is prorated. Removing a seat takes effect at the next period, and we do not refund partial periods.
• Monthly plans have no minimum term. Annual plans run for the committed term.

We may change plan pricing. For existing subscriptions we give at least 60 days' notice before a price change applies, and it never applies mid-term on an annual plan. If you do not accept a price change, you may cancel before it takes effect.

4. Payment, currency and tax

Fees are charged in US dollars. Any figures we display in other currencies are indicative conversions for your convenience and are not the amount charged.

• Card subscriptions are charged in advance for each period and renew automatically until cancelled.
• Invoiced accounts must pay within 30 days of the invoice date unless the order form states otherwise.
• Fees exclude applicable taxes. Where we are required to collect Singapore GST, US state sales tax, VAT or an equivalent, it is added at the prevailing rate based on your billing address. Where reverse charge applies, supply a valid registration number.
• You are responsible for any withholding tax imposed in your jurisdiction, and fees payable to us are calculated net of it.

If a payment fails we will retry and notify you. If an account remains unpaid 14 days after the due date we may suspend access. We will not delete your data for non-payment without giving you a reasonable opportunity to export it.

Except where a mandatory consumer law or a written agreement says otherwise, fees are non-refundable. We do not charge a cancellation fee.

5. Your content stays yours

You retain all rights in the projects, tasks, files, comments and other material you or your collaborators put into the service. We claim no ownership of it.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process your content solely to the extent necessary to provide the service to you, to support you when you ask, and to keep the service secure. That licence ends when the content is deleted, subject to backup cycles.

We do not use your content to train machine learning models, we do not sell it, and we do not disclose it to other customers.

You are responsible for having the rights necessary to put your content into the service, including any personal data belonging to your clients or their staff. Where we process personal data on your behalf, our Data Processing Addendum applies.

You can export your content at any time, without asking us. After a subscription ends, the workspace remains read-only for 90 days so you can export, then is scheduled for irreversible deletion.

6. Our intellectual property

We own the Projexio service, its software, design, documentation and brand. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

You may not copy, modify, reverse engineer, decompile or create derivative works of the service, resell or sublicense access, remove proprietary notices, or use the service to build a competing product. You may not benchmark or publish performance testing of the service without our written consent.

If you send us feedback or suggestions, we may use them without obligation or compensation to you. That does not give us any rights in your content.

7. Acceptable use

Your use of the service is subject to our Acceptable Use Policy, which forms part of these terms. In short: do not use the service to break the law, harm others, infringe rights, distribute malware, or degrade the service for other customers.

We may suspend access without notice where continued use presents an immediate risk to the security, integrity or lawful operation of the service or to other customers. Where the risk is not immediate we will contact you first and give you a reasonable opportunity to fix it.

8. Availability and support

We work to keep the service available and reliable, and we operate the controls described on our security page. We do not, however, offer a contractual uptime guarantee on standard plans, and we would rather say so than publish a figure we have not committed to.

• Enterprise agreements may include contractual availability and support response targets, with agreed remedies. Those commitments live in the order form.
• Standard plan support targets are published on the pricing page. They are targets rather than guarantees.
• We schedule planned maintenance to minimise disruption and give advance notice of anything expected to be service-affecting.

We may modify the service over time. We will not remove or materially degrade a capability you rely on without giving account owners at least 60 days' notice, except where an immediate change is required for security or legal reasons.

9. Integrations and third-party services

The service can connect to third-party tools at your instruction. Those tools are operated by their providers under their own terms and privacy practices, not ours.

Enabling a connection authorises us to exchange the data that connection requires. We are not responsible for a third party's availability, security or handling of data once it leaves our service at your instruction, and a third party changing or withdrawing its interface is not a breach of these terms by us.

10. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and that we will not knowingly introduce malicious code into it.

Beyond that, and to the fullest extent permitted by law, the service is provided as is and as available. We disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet requirements we have not agreed to in writing.

Nothing in these terms excludes or limits rights you have under mandatory consumer protection law in your jurisdiction that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or loss of anticipated savings, even if advised of the possibility.

Each party's total aggregate liability arising out of or relating to this agreement is limited to the fees you paid or owed for the service in the 12 months immediately before the event giving rise to the claim.

These limits do not apply to: your obligation to pay fees due; either party's liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be limited.

You are responsible for maintaining your own copies of anything you cannot afford to lose. Export is available to you at any time.

12. Indemnities

You will defend and indemnify us against third-party claims arising from your content, from your use of the service in breach of these terms or the Acceptable Use Policy, or from your breach of law.

We will defend and indemnify you against third-party claims that the service, used as permitted by these terms, infringes that third party's intellectual property rights. This does not apply where the claim arises from your content, from a modification you made, or from use of the service in combination with something we did not supply.

In each case the indemnified party must notify the other promptly, allow the other to control the defence, and provide reasonable cooperation. Neither party may settle a claim in a way that imposes an obligation on the other without consent.

13. Suspension and termination

You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access if you materially breach these terms and do not remedy the breach within 14 days of written notice, if your account remains unpaid 14 days past due, or immediately where continued use presents an immediate security or legal risk.

On termination, your right to use the service ends. Your workspace becomes read-only for 90 days so you can export your content, after which it is scheduled for irreversible deletion. Provisions that by their nature should survive termination will do so, including those on fees owed, intellectual property, liability and governing law.

14. Changes to these terms

We may update these terms. The date at the top of the page reflects the current version.

For changes that materially affect your rights or obligations, we will notify account owners by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the change. If you do not accept it, you may cancel before it takes effect and we will refund any prepaid fees covering the period after cancellation.

Minor clarifications, corrections and changes required by law may take effect immediately.

15. General

• Assignment: you may not assign this agreement without our written consent, except to a successor of your business who assumes your obligations. We may assign it as part of a merger, acquisition or sale of assets.
• Subcontracting: we may use sub-processors to help provide the service, and remain responsible for their performance. They are listed publicly.
• Independent parties: nothing here creates a partnership, joint venture, agency or employment relationship.
• Force majeure: neither party is liable for a delay or failure caused by an event beyond its reasonable control, provided it takes reasonable steps to mitigate.
• Severability: if a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.
• No waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices: we give notice to the email address on your account. You give notice to us by email to the addresses published on this site.
• Publicity: we will not use your name or logo as a reference without your prior written consent.

16. Governing law and disputes

This agreement is governed by the laws of Hong Kong SAR, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting formal proceedings, both parties agree to attempt in good faith to resolve the dispute by discussion for 30 days after written notice of it. If that fails, the dispute will be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre under its rules in force at the time. The seat of arbitration is Hong Kong SAR, the tribunal is one arbitrator, and the language is English.

Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. If you are a consumer, nothing here deprives you of the right to bring proceedings in the courts of your place of residence where mandatory local law gives you that right.